Effective July 13, 2026 · Shaazford Global LLC
These Terms of Service ("Terms") govern your access to and use of Shaazford OS (the "Service"), operated by Shaazford Global LLC ("Shaazford", "we", "us"). By creating a workspace or using the Service, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the Service.
Shaazford OS is a multi-tenant operations platform for businesses and agencies and their clients, including project and task management, a client portal, documents, chat, CRM, HR, e-commerce operations, and related features. We may add, change, or remove features over time. Each customer organization operates in its own isolated workspace ("tenant").
You may create a workspace by signing up directly or by accepting an invitation. The person who creates a workspace is its owner and administrator and is responsible for the workspace, the users invited to it, and the data stored in it. You must provide accurate information, keep your credentials secure, and be at least 18 years old and able to enter a binding contract. You are responsible for all activity under your account and for the users you invite (including their compliance with these Terms). We offer optional two-factor authentication and strongly recommend enabling it.
New workspaces include a 14-day free trial with no credit card required. At the end of the trial, continued use of paid team features requires an active subscription (Section 4). Client and guest portal access is not charged. We may modify or discontinue trials at any time.
You agree not to:
You retain ownership of the content and data you and your team enter into the Service ("Your Content"). You grant us a limited licence to host, process, and back up Your Content solely to provide, secure, and improve the Service. Where Your Content includes personal data about your own clients or contacts, you act as the data controller and we act as a processor on your behalf; you are responsible for having the rights and consents needed to store and process that data. Our handling of data is described in our Privacy Policy and Data Protection & Information Security Policy.
You can export your workspace data from within the Service at any time. A workspace owner can permanently delete their workspace and all of its data from Settings; deletion is immediate and irreversible, and removes access for all members. On account termination we delete Your Content within a commercially reasonable period, and it is purged from backups on the normal rotation cycle, unless retention is required by law.
The Service, including its software, design, and branding, is owned by Shaazford and protected by law. Except for the rights expressly granted to use the Service, no rights are transferred to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Service.
The Service integrates with third-party providers (for example Stripe, Google, Amazon, Shopify, Anthropic, Twilio, Hostinger, and Cloudflare). When you connect an integration you authorize us to access the data needed to provide it. Your use of those integrations is subject to the third party's terms, and we are not responsible for third-party services. A current list of sub-processors is maintained in our Data Protection & Information Security Policy.
We use commercially reasonable efforts to keep the Service available and to back it up, but we do not offer a formal uptime guarantee unless separately agreed in writing. We may perform maintenance, and may modify or discontinue features, from time to time.
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or to protect the Service or other users. On termination, your right to use the Service ends and Section 7 governs your data.
The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.
To the maximum extent permitted by law, Shaazford will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.
You agree to indemnify and hold Shaazford harmless from claims arising out of Your Content, your use of the Service in breach of these Terms or applicable law, or your violation of a third party's rights.
We may update these Terms from time to time. If we make material changes, we will provide notice (for example by email or in-app). Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. You and Shaazford agree that the exclusive venue for any dispute arising out of these Terms or the Service will be the state or federal courts located in Fort Bend County, Texas, and you consent to the personal jurisdiction of those courts.
These Terms, together with the Privacy Policy and Data Protection Policy, are the entire agreement between you and Shaazford regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver.
Questions about these Terms? Contact us at info@shaazford.com.